Shipping / Returns
Free local delivery within a 30km radius of Lumsden, Saskatchewan.
- $15.00 for orders under $100.
- $25.00 for orders $100 - $200.
- $35.00 for orders $200 - $600
Flat rate of $35.00 for orders up to $600
Contact us for International Shipping, custom and oversized orders.
Shipping includes tracking and insurance. Unfortunately we cannot guarantee delivery dates. We aren’t responsible for items that are lost or damaged in transit but all packages are insured, and we’ll work with you to resolve damaged/lost packages. Please do contact us prior to ordering with any questions and concerns.
We are happy to accept returns for unused items within 5 days of your delivery. Please send an email to firstname.lastname@example.org with your order number and reason for return before shipping back to us. Items must be postmarked within 5 days of return confirmation email. Customer is responsible for all shipping expenses incurred with returned items. We recommend shipping via a traceable carrier and insured for the full amount of the item. We are unable to process a refund until we have safely received the item. The refund excludes shipping costs.
We have made every effort to make the colours and finishes on screen (as well as descriptions) as close as possible to the colours and finishes of the physical ceramic products. That said, we cannot guarantee an exact match. The representation of colours, gloss levels, and textures are limited by technology, lighting, photography and may vary due to screen settings. The clay also has natural variation which can look like bands of tonal colour or flares as a result of firing. Every product we create is handmade - colour and texture variations are part of the natural characteristics of ceramics that we love so much!
Please understand these variations have no bearing on the structural integrity of the product nor should they be deemed as defects within the material, design or craftsmanship.
Please contact us to order clay samples of our colours.