Shipping & Returns

Canadian Shipping

Free local delivery within a 30km radius from Lumsden Saskatchewan.

Flat shipping rate of $15.00 for orders under $100.

Flat shipping rate of $25.00 for orders between $100 - $200. 

Flat shipping rate of $35.00 for orders over $200

Shipping for custom orders TBD.

 

US Shipping will be calculated at checkout.

Contact us for International Shipping.

 

Shipping includes tracking and insurance.

Unfortunately we cannot guarantee delivery dates. We aren’t responsible for items that are lost or damaged in transit but all packages are insured, and we’ll work with you to resolve damaged/lost packages. Please do contact us prior to ordering with any questions and concerns.

Returns

We are happy to accept returns for unused items within 5 days of your delivery. Please send an email to andceramicstudio@gmail.com with your order number and reason for return before shipping back to us. Items must be postmarked within 5 days of return confirmation email. Customer is responsible for all shipping expenses incurred with returned items. We recommend shipping via a traceable carrier and insured for the full amount of the item. We are unable to process a refund until we have safely received the item. The refund excludes shipping costs.

Colour Disclaimer

We have made every effort to make the colours and finishes on screen (as well as descriptions) as close as possible to the colours and finishes of the physical ceramic products. That said, we cannot guarantee an exact match. The representation of colours, gloss levels, and textures are limited by technology, lighting, photography and may vary due to screen settings. The clay also has natural variation which can look like bands of tonal colour or flares as a result of firing. Every product we create is handmade - colour and texture variations are part of the natural characteristics of ceramics that we love so much!

Please understand these variations have no bearing on the structural integrity of the product nor should they be deemed as defects within the material, design or craftsmanship.

Please contact us to order clay samples of our colours.